If you’re getting the Social Relief of Distress (SRD) grant from SASSA in South Africa, it’s super important to keep your phone number up to date. This guide will show you how to change your SRD phone number easily, whether you’re doing it online or in person.
Why Should You Update Your Phone Number?
Keeping your phone number current is a big deal because:
- SASSA sends you important messages about your grant
- It helps keep your account safe
- You might need it to get your money
When Should You Change Your Number?
You should update your number if:
- You lost your phone or someone stole it
- You switched to a new cell phone company
- You got a new number for any reason
- You used someone else’s number before and now have your own
How to Change Your Number Online
If you have internet access and know your application ID, follow these steps:
Get Your Info Ready
You’ll need:
- Your South African ID number
- Your SRD grant application ID (it’s 6 numbers long)
- Your new phone number
Go to the SASSA Website
- Open your internet browser and type in https://srd.sassa.gov.za/sc19/contact
Put in Your Details
- Type in your ID number and application ID
- Click “Submit”
Pick “Change Phone Number”
- Look for this option on the next page
Type in Your New Number
- Be super careful to get it right!
Check with a Special Code
- SASSA will send a code to your new number
- Type this code on the website
Finish Up
- You’ll see a message saying it’s done
- Click “Submit” one last time
Wait a Bit
- It might take up to 2 weeks for SASSA to update everything
- Keep checking your account to make sure it’s all good
What If You Don’t Know Your Application ID?
No worries! You can find it:
- Go to the SASSA website where you check your grant status
- Put in your ID number and old phone number
- You’ll see your application ID there
Changing Your Number in Person
If you prefer talking to someone face-to-face:
Find a SASSA Office
- Look online for the nearest office
Bring Your Stuff
- Take your ID book or card
- Know your old and new phone numbers
Talk to the Staff
- Tell them you need to change your SRD grant phone number
Fill Out Some Forms
- They’ll give you papers to fill out with your new info
Hand It In and Wait
- Give the forms back to the staff
- It might take a few days to update
Important Things to Remember
- You can only try to change your info once a day
- Make sure your new number is properly registered (RICA)
- If you get your grant money in a bank account, it should be in your name
- Be patient – updates can take time
- If you’re stuck, call SASSA at 0800 60 10 11 for help
Keeping Your Grant Safe
To protect your grant:
- Check your grant info often
- Don’t tell anyone your ID number, application ID, or PIN
- Only use official SASSA websites and offices
- If something looks fishy, tell SASSA right away
What If Someone Changed Your Number Without Asking?
If you think someone messed with your account:
- Go to https://srd.sassa.gov.za/sc19/auth
- Type in your ID number
- Tell them your number was changed without you knowing
- Follow the steps to report it and fix your account
Questions People Often Ask
Q. How long until my new number works?
A. Usually about 2 weeks, but it might take longer sometimes.
Q. Can I change my number if I forgot my application ID?
A. Yes! You can find it on the SASSA website or ask at a SASSA office.
Q. Do I have to pay to change my number?
A. Nope, it’s free!
Q. What if I can’t use my old number anymore?
A. Go to a SASSA office and bring your ID. They’ll help you.
Q. Can I change other info too?
A. Yes, you can update your email and other contact details at the same time.
Keeping your SRD grant info up to date is really important. It helps make sure you get your grant money without any problems. If you’re having trouble changing your number, don’t worry! SASSA is there to help you out. Just follow these steps, and you’ll be all set with your new phone number in no time!
