How to Cancel MTN Subscription?

Quick Answer

How to Cancel MTN Subscription?

1. Dial *155# > Select option 1 > Cancel subscriptions
2. MTN App: Products > Subscriptions > Cancel
3. Website: Login > Profile > Subscriptions > Cancel
4. Read T&Cs before subscribing
5. Monitor bills for unwanted charges
6. Contact customer service for assistance

MTN is a popular cellular network provider in South Africa. However, even with leading networks, you may encounter frustrations like sudden airtime depletion without using data or making calls. This could be due to unintentionally subscribing to a mobile service, leading to airtime deductions with every recharge.

A common scenario is streaming movies or shows from websites, and suddenly receiving notifications about your recharge airtime being deducted repeatedly. If you’ve experienced this, you may have subscribed to a “WASP” (Wireless Application Service Provider) service on your MTN network.

What are WASP Subscriptions?

WASP stands for Wireless Application Service Providers. These organizations provide MTN with services and content like ringtones, news updates, games, and more, which MTN can offer to its customers via SMS or MMS.

How Did You Get Subscribed?

Subscriptions rarely happen on their own. Often, they occur when you use a service or application that accesses your phone and charges via airtime. Some tactics trick users into subscribing, so be cautious of sites with multiple pop-up ads, as subscription services may be hidden within them.

Checking for WASP Subscriptions

If you suspect having subscribed to such services, you can check via USSD, the MTN app, or the MTN website.

How to Check WASP Subscriptions Via USSD?

1. Dial *155#
2. Select option 1 to view or cancel subscriptions
3. Any active subscriptions will be displayed

How to Check WASP Subscriptions on the MTN App?

1. Download the MTN app from Google Play or the App Store
2. Register with your ID number and MTN mobile number (or log in if already registered)
3. Confirm your mobile number with the One-Time PIN (OTP) sent via SMS
4. Navigate to “Products” and click on “Subscriptions”
5. Any active subscriptions will be displayed

How to Check WASP Subscriptions on the MTN Website?

1. Go to www.mtn.co.za
2. Login with your registered credentials (or register if you haven’t already)
3. Navigate to your profile on the MTN portal
4. Select the “Subscriptions” page
5. Your active subscriptions will be displayed, with options to view details and cancel

How to Cancel MTN Subscription in 2024?

After checking for active subscriptions, you can cancel some or all of them via USSD, the MTN app, or the MTN website.

How to Cancel MTN Subscription Via USSD?

1. Dial *155#
2. Select option 1 to view or cancel subscriptions
3. Select option 1 to cancel and unsubscribe from active subscriptions

How to Cancel MTN Subscription On the MTN App?

1. Download the MTN app from Google Play or the App Store
2. Register with your ID number and MTN mobile number (or log in if already registered)
3. Confirm your mobile number with the One-Time PIN (OTP) sent via SMS
4. Navigate to “Products” and click on “Subscriptions”
5. Click on each subscription service you wish to cancel and follow the prompts to select “Cancel” or “Unsubscribe”
6. You’ll receive a confirmation message and may also get a text confirming the cancellation

How to Cancel MTN Subscription On the MTN Website?

1. Go to www.mtn.co.za
2. Login with your registered credentials (or register if you haven’t already)
3. Navigate to your profile on the MTN portal
4. Select “Manage Services” or “My Subscriptions”
5. Your active subscriptions will be displayed; click on each one to view details and cancellation options
6. Click “Cancel” on the services you wish to unsubscribe from

Tips to Avoid Unwanted Subscriptions

1. Read before Clicking: When downloading apps or visiting websites, read the terms and conditions, especially when prompted to subscribe or make a payment. Look out for automatic subscription clauses.
2. Be Cautious with Free Trials: Many mobile services offer free trials that automatically convert into paid subscriptions if not cancelled within a specific period. Set a reminder to cancel before the trial ends if you decide not to continue.
3. Be Mindful of Pop-ups and Ads: Avoid clicking on suspicious pop-ups or advertisements offering “exclusive content” or “limited time offers,” as these could lead to unintended subscriptions.
4. Set Up Spending Limits: If your mobile service provider allows it, set up spending limits or content blocking to prevent accidental subscriptions.
5. Monitor Your Bills: Keep an eye on your monthly mobile bill and review any charges related to subscriptions.

By following these steps and staying informed, you can maintain control over your mobile content consumption and prevent surprises when it comes to your airtime and billing. However, if you want to private your number on you can read our separate guide on How To Make Private Number On MTN?

Stay on top of the latest MTN Deals to ensure you’re getting the best value for your money, and don’t hesitate to contact MTN’s customer service if you need further assistance with canceling subscriptions or have any other questions about their services.