How to Reverse Your FNB Ewallet Payments?

Have you ever accidentally sent money to the wrong person using your FNB EWallet? Don’t worry, it happens to everyone sometimes. The good news is that you can often fix these mistakes by reversing the payment. Let’s talk about how to do that in simple terms.

What’s an FNB EWallet Reversal?

First, let’s understand what we mean by “reversing” a payment. It’s like pressing an undo button on your money transfer. You’re asking FNB to cancel the payment you made and put the money back in your account.

Two Ways to Fix Your Mistake

FNB gives you two main ways to reverse an eWallet payment:

1. Using USSD: This is a way to do it using any cell phone, even if it’s not a smartphone.
2. Using the FNB App: If you have a smartphone, you can use the FNB app to fix the mistake.

Let’s look at how to do both:

Way 1: Fixing Your Payment with USSD

This way is great if you don’t have a smartphone or prefer something simpler. Here’s what to do:

1. Open Your Phone App: This is the app you use to make calls.
2. Dial a Special Code: Type in 120321# and press the call button.
3. Choose “Send Money”: You’ll see a menu. Look for something that says “Send Money” and choose it.
4. Pick “eWallet Reversal”: In the next menu, find the option that talks about reversing an eWallet payment.
5. Find Your Mistake: You’ll see a list of payments you’ve made recently. Find the one you want to fix.
6. Say Yes to Fixing It: The phone will ask if you’re sure. If you are, say yes!
7. Wait for It to Work: It might take a few days, but your money should come back to you.

Way 2: Fixing Your Payment with the FNB App

If you have a smartphone, this way might be easier for you:

1. Get the FNB App: If you don’t have it already, download the FNB app and log in.
2. Find “Payments”: Look for a section in the app about payments or transactions.
3. Look for “Debit Orders”: This is where you’ll find a list of money you’ve sent.
4. Find Your Mistake: Look through the list and find the payment you want to fix.
5. Choose to Reverse It: There should be a button or option to reverse or cancel the payment.
6. Tell FNB Why: You might need to explain why you’re canceling the payment.
7. Double-Check and Confirm: Make sure everything looks right, then confirm that you want to reverse the payment.

Important Things to Remember

Here are some key points to keep in mind:

• It Takes Time: Your money won’t come back right away. It usually takes a few days.
• It Might Cost Money: FNB might charge you a small fee (around R50) for reversing a payment.
• It’s Not Guaranteed: FNB will try their best, but they can’t promise they’ll always be able to get your money back.
• Keep an Eye on Your Account: Check your account over the next few days to see if the money comes back.
• Ask for Help if Needed: If you don’t see your money after a few days, call FNB and ask for help.

How to Avoid Mistakes in the Future

It’s always better to avoid making mistakes in the first place. Here are some tips:

1. Double-Check the Phone Number: Make sure you’re sending money to the right person.
2. Check the Amount: Be sure you’re sending the right amount of money.
3. Look Everything Over: Before you hit send, take a moment to make sure everything is correct.
4. Save People You Pay Often: If you send money to someone a lot, save their details in the app.

Questions People Often Ask

Here are some common questions about fixing eWallet payments:

Q: How long does it take to get my money back?

A: Usually about 3-5 days, but it can sometimes take longer.

Q: Can I fix a payment I sent to the wrong number?

A: Yes, you can try to reverse it using either of the methods we talked about.

Q: Is there a time limit for fixing a mistake?

A: It’s best to try and fix it as soon as you notice the mistake. The sooner, the better!

Q: What if the person already took the money out?

A: If they’ve already used the money, it might be harder to get back. You’ll need to call FNB for help.

Q: Can I change my mind about fixing a payment?

A: Once you’ve asked to reverse a payment, it’s hard to stop it. If you change your mind, call FNB right away.

Conclusion

Making mistakes with money can be scary, but now you know how to fix them with your FNB eWallet. Remember, it’s always best to be careful when sending money. Take your time, check everything twice, and use the safety features in the FNB app.

If you do make a mistake, don’t panic! Just follow the steps we talked about, and hopefully, you’ll get your money back soon. And remember, if you’re ever unsure about anything, it’s okay to ask an adult or call FNB for help. Stay safe and smart with your money!